Team Coaching

Align widely dispersed teams

Most large businesses want consistent customer service that is also tuned to local demands. These can feel like conflicting needs that create a tension between central control and local accountability, leaving employees confused and customers dissatisfied.

Does this feel familiar?

MD and management team

The MD and management team of a regionally based business unit wanted area managers and teams to  behave more consistently and take a stronger role with customers. There was inconsistent customer service in different geographical areas and employees were getting mixed messages about the organisation’s overall strategy.

How we helped this company>>>